Why yes, United, I will take your survey

[dianec42]

EIGHT announcements of delays before canceling my first flight.
THREE HOURS on the tarmac before canceling the second.
NO COMPENSATION other than a meal voucher that's barely enough to buy a snack box in the terminal, and a 10% off hotel coupon that I COULD NOT USE because every hotel in the area was full
Bonus, web site that screwed up the reservation that I tried to make (and didn't have a space to put in the discount code???)

Extra bonus, SENT ME A SURVEY WHILE I WAS STILL STUCK AT THE AIRPORT.

Bite me.

Comments

[dianec42]

p.s. things like "Thank you for your feedback. Your input helps us discover new opportunities to improve your experience every time you fly with us."

just make me more jaded and sarcastic.

[cz_unit]

More like "We're trying our best to screw people as much as possible while maintaining top profits. How can we fuck you over more in the future?

Thank God we don't have Biden, airlines might have to pay for their screwups.

[mesozoic]

It’s like they know that all the airlines are awful and they just want to check that we know it too.